1. Introduction

Welcome to GuruAssignments.com (“we“, “our“, “us“). This Refund Policy outlines the circumstances under which you may be eligible for a refund, the process for requesting a refund, and other important information related to refunds for services provided through our Website located at www.guruassignments.com (the “Website“). By placing an order with us, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Low-Quality Work: If the delivered work does not meet our quality standards, as defined by the grade percentage below.
• Order Cancellation: If you cancel your order under specific conditions outlined in this policy.
• Duplicate Orders: If an accidental duplicate order is placed.
• Content Originality Issues: If the delivered content fails originality checks, subject to verification.

3. Refund Policy for Low-Quality Work

We guarantee a minimum grade of 70% on all tasks we deliver. If the delivered work falls below this threshold, the following refund structure applies:

Important: To qualify for a refund based on low-quality work, you must provide verifiable proof that the grade received is as stated. Refund requests must be submitted within 30 days from the date of purchase.

4. Refund Process

Our refund process is designed to be smooth and efficient, typically completed within 7 days provided all necessary information is supplied.

Steps to Request a Refund:

1. Notify Support: If you are not satisfied with the delivered work, contact our support team with a credible reason for your dissatisfaction.
2. Case Forwarding: The support representative will forward your case to our dispute resolution department.
3. Evaluation: Our dispute resolution team will evaluate the case and determine whether the refund is granted in your favor or the writer’s favor.
4. Refund Issuance: If the case is ruled in your favor and you qualify for a refund as per the policy above, the refund amount will be credited to your account balance within 7 days of notification.

Note: Refunds are processed to the original payment method used for the purchase. We do not transfer funds to different payment methods.

5. Order Cancellation

Cancellation Before Expert Assignment:

• If you cancel your order before it has been assigned to an Expert, you are eligible for an 80% refund of the initial payment. The remaining 20% covers transaction costs.

Cancellation After Expert Assignment:

• If you cancel your order after it has been assigned to an Expert, you may be eligible for a refund of up to 60% of the payment, depending on the progress made on the order.

Cancellation Charges:

• Cancellations due to the Customer’s fault attract a 10% charge on the amount paid.

6. Conditions for No Refund

You are not entitled to a refund in the following situations:

• Personal Use: You used the delivered Product for personal purposes or as part of another order on the Website.
• Lower Grade Expectations: You received a lower grade than expected but do not provide verifiable proof.
• Educational Outcomes: You were not admitted to an educational institution or did not pass an exam, test, or quiz. We do not guarantee admission or academic success.
• Verification Issues: We are unable to verify that the service was performed poorly or that the work was original.
• Editing/Proofreading Orders: Refunds are not provided for editing or proofreading orders that did not meet your expectations due to unclear instructions or misuse of the service.
• Expired Refund Period: Refund requests are only valid within 30 days from the date of purchase.
• Policy Violations: Your account is suspended or deactivated due to a breach of our policies.

7. Refund Processing Time

Once your refund request is approved, the refund will be processed within 3 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment processor.

8. Chargebacks

A chargeback occurs when you dispute a transaction with your bank or payment provider. If a chargeback is initiated:

• Your access to the Website will be suspended.
• Any outstanding fees or disputes must be resolved before access is restored.
• Chargeback fees incurred by the Company may be your responsibility.

Note: Initiating a chargeback bypasses our refund process and can result in additional charges.

9. Account Suspension and Deletion

Expired Accounts:

• If your account remains inactive for more than 180 days since the last payment, it will be considered expired and deleted. All personal data associated with the account will be erased.

Account Deletion:

• You may request to delete your account at any time by clicking the deactivate button in your account settings.
• A 14-day temporary deactivation period is provided before permanent deletion.
• No refunds are provided for account deactivation. If you have funds in your account, contact our Support Team within the 14-day window to address the balance.

Policy Violations:

• Accounts may be suspended or deactivated without notice for policy breaches. In such cases, no refunds will be issued.

10. Payment Services and Taxes

• Payment Processing: We use trusted third-party payment providers to handle all transactions. Your payment information is secured and not stored on our servers.
• Service Fees: A service fee may be applied to orders, which is non-refundable except in cases where the order evaluation is 0%.
• Taxes: You are responsible for any applicable taxes related to your orders.

11. Other Conditions

• Duplicate Orders: If you place an accidental duplicate order, contact us immediately for a 100% refund.
• Content Originality: If originality issues are identified, you must provide credible evidence from a reputable service to qualify for a refund.
• Late Delivery: If the order is delivered late, you may be eligible for a partial refund based on the delay’s impact on your needs.
• Accidental Duplicate Order: Contact us as soon as possible to receive a full refund for any duplicate orders placed by mistake.

12. Authorship After Refund

Upon cancellation and refund, you are prohibited from using any part of the delivered Product. All rights and authorship of the Product remain with GuruAssignments.com. Any attempt to use the content after a refund will result in legal action.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Last Updated” date at the top of this policy and posting a notice on our Website. Your continued use of the Website and Services after such changes constitutes your acceptance of the revised Refund Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or our refund process, please contact us at:

Email: support@guruassignments.com